Mewlan is a supplier of Internet access and related services. At all times, Mewlan will use its best efforts to provide uninterrupted Internet access and web presence on the Internet. Except for products or services clearly identified as being supplied by Mewlan, neither Mewlan nor any of its affiliates provide or control any information, products or services on the Internet. Except for such Mewlan identified information, products, or services — merchandise, products, or services offered or made available or accessible through Mewlan or on the Internet generally, are not the responsibility of Mewlan or its affiliates.

Internet Access Service definition and limits

You purchase internet access service from Mewlan on a month to month basis. The cost of the dial-up service is $16 + tax per month. Wireless service costs are $55 + tax per month, $240 + tax every six months or $480 + tax annually. We also offer an Email only account with one email-box for $5 per month. Email only accounts have NO internet access other than for the purpose of downloading and sending email. Mewlan will not refund your first month of service. You may notify Mewlan that you wish to cancel your account at any time. Mewlan does not allow partial refunds or credit for the current month, or for any period of time that you did not use the service for whatever reason. We will be happy to suspend your account should you be unable to use the service for some time due to computer or phone line problems, travel, or residence in another area for part of the year.

Mewlan provides Dial-up service to you when you use your modem to connect to Mewlan through your telephone line to ports provided by Mewlan. Your service is unmeasured. We do not monitor your connect time, however we do ask that you be in front of your computer using the connection, or downloading data, actively. 

You may not use your Mewlan service to attempt unlawful access to other computer systems.

You are responsible for the condition of your phone line. In case of poor phone line conditions at your location, Mewlan will make reasonable effort to determine the severity of the problem, assist you with technical compensating measures, and advise you on how to contact your telephone provider for additional assistance.

You are responsible for the operating condition of your computer and modem. Mewlan does sell and service hardware and software at an additional cost.

You are responsible for assuring that Mewlan service is a local call from your location. (If you have to dial 1 plus the area code, it is not a local call. You are responsible for all long distance charges in this case.) Mewlan will try to determine whether your location is a local call to one of our service areas. We are not responsible for long distance charges on your phone bill. You are responsible for assuring that you have Unlimited Local Dialing service on your phone line. Mewlan is not responsible for local call charges on your phone bill.

You may use your dial-up connection from various computers (i.e. at work, at home, on a laptop while traveling). You may, however, only use one connection at a time.

Email Service definition and limits

Mewlan standard Dial-up Service includes two email-boxes . Wireless Service includes five email-boxes. You may request additional mailboxes at $1.00 per month. Mewlan does not measure or monitor your email traffic in any way. Mewlan does not limit the size of messages sent, received, or stored on our servers. 

Mewlan will not tolerate SPAM (unsolicited bulk commercial email). Should we receive complaints of SPAM from your account, we will examine the evidence presented and, if warranted, warn you that you are not to send out SPAM through our service. Should you continue to send out SPAM, you will be notified that your account has been terminated. Mewlan takes industry standard measures to reject SPAM from other parties. Should you receive SPAM please report it by forwarding the article to spam@mewlan.com. We will examine the message and take reasonable measures to block such traffic.

Web Service definition and limits

Mewlan provides access to the World Wide Web and all public and unrestricted services on the Internet. We do not restrict, filter, or monitor web traffic. You are responsible for acquiring and installing any software you wish to use to filter or limit the content of the Internet for whatever reason.

Mewlan will not host a service or customer web pages that
    support SPAM*, including but not limited to web pages:

bulletthat are promoted by SPAM
bulletthat advertise SPAM services, provide software to facilitate SPAMming, or provide bulk email lists for the purpose of SPAMing
bulletthat promote or link to email services or autoresponders that are related to SPAM
bulletthat promote or link to listserve services that obtain addresses by any other means than other than verified Opt-in**

*SPAM includes UBE - Unsolicited bulk e-mail, and UCE - Unsolicited commercial e-mail
**Opt-in services are those where a customer has positively affirmed that they wish to receive information from the service.

Technical support

Mewlan provides technical support over the telephone, through email, or on site as needed. Telephone technical support is available free of charge Monday through Friday from 8 AM to 5 PM. Mewlan usually provides a technician to assist you as soon as you call. Should a technician not be available due to illness, extreme demand, or other problems, we will take a message and call you back as soon as possible.

In the event that we are unable to assist you over the phone, a technician will collect information about your case and submit a request for a Home Visit. An employee or representative of Mewlan, will contact you to schedule an appointment at your convenience.  Mewlan grants each customer a free visit for the initial setup. Any additional visits will be billed $30  plus tax per hour. This free home visit is limited to one computer.

It is your responsibility to assure that you have a licensed copy of the Operating System (OS) for your computer. It is sometimes necessary to reinstall networking components on your computer in order to restore service. All computers are delivered with a copy of the OS on CD, Diskette, or installed as an image on the hard drive, or you purchase an OS from a manufacturer or retail store. Mewlan makes every effort to assure that you have a valid image of your OS before we assist you with reinstalling Dial-up networking. Mewlan will not be responsible if you do not have a valid image of your OS.

Enforcement

Mewlan understands that appropriate use of the Internet can be confusing at times. While it is not our intent to punish someone for not fully understanding the impact of their actions, we do reserve the right to cancel the account privileges of anyone who abuses our computing and networking resources or infringes on the rights of others. Our goal is to help our customers to use the Internet responsibly and effectively.

Law Enforcement

Mewlan cooperates fully with federal, state, and local law enforcement officials in any investigations of criminal activity.